Our installation fee covers the time, labour, and fuel costs to install and commission the equipment, If you ever decide to cancel your service with us we will arrange to recover the equipment.

Yes we have a number of options. Rapidnet offers a Managed and Self Managed Hosted PBX starting from 5 extensions, or we can simply supply you with a voice account for your existing VoIP capable PBX. Of course you don’t have to use our voice services if you already have an existing service. Either way your Business Broadband Express Service and our network has voice QoS in place ensuring that your voice traffic is carried with priority.

The entire process usually takes 5 to 10 Business days for services delivered by Rapidnet Wireless. This includes checking coverage, a site survey, onboarding and sign up, as well as the installation of equipment.

In the case of FTTB services this can take as little as 5 business days to to about 28 business days.

Besides the router that caters for your networks needs we will supply you with a Meshing capable Wi-Fi Access Point, If your office is larger than what the Access point is capable of covering, then we are able to offer additional Meshed wifi Access Points to mitigate against wifi dead spots, As these Access Points mesh you can move around your office seamlessly without losing connection.

There are a number of possible things that can impact your routers performance, these range from the distance you are from the router when connecting via Wi-Fi, the number of connected users and what they are doing on the network, even the building material used in your office can negatively affect the Wi-Fi signal. However with Meshing routers being places in the correct positions much of this can be mitigated.

Yes, Rapidnet is a Sophos partner, so not only can we offer Endpoint Protection, Extended Detection and Response (XDR) and Managed Detection and Response (MDR) as well as other security services and software like Sophos Firewalls, Sophos RED (Remote Ethernet Device) which is a perfect fit for securing and managing smaller branch offices,